Returns Policy

Returns Policy

Donated Goods: we will exchange or issue a credit note for items of clothing if returned with original tags attached and a valid receipt, within 14 days to any St Peter's Hospice Shop.


Faulty Donated Goods: we will not accept returns for any other donated items unless faulty (if returned with original tags attached and a valid receipt) and then we will refund, exchange or issue a credit note.


New Goods: we will exchange items (or offer a credit note) if returned with original tags attached, in its original packaging and with a valid receipt, within 14 days to any St Peter's Hospice Shop.


Faulty New Goods: will be refunded if returned with original tags attached, in its original packaging and with a valid receipt, within 14 days to any St Peter’s Hospice Shop.

This does not affect your statutory rights

Hospice shop volunteer

We've updated our look

We want everyone to get the care they deserve, which is why we're aiming to double the number of people we support by 2030.

To achieve this, we're delighted to introduce you to our updated look. Research carried out last year revealed there were many barriers to people accessing our support. Our modernised look helps breaks down misconceptions about St Peter's, which will help us connect with more of our local communities. 

Find out more